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Partnerships with People |
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Partnerships with People |
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Leadership & Change Management"I don't think of leadership as a position, |
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As the CEO of Pacific Bell pointed out, what makes the connection
between customer satisfaction and repeat business, i.e. what is at the
heart of customer satisfaction and repeat business is not quality,
competitive pricing and a service department - these have become entry
requirements just to stay in the game, but a relationship or emotional
link. It's much the same between a manager/leader and their workforce. What are these partnerships? Firstly, Shared Direction challenges and develops top team innovation and argues for a climate of participative planning. The long-term goals of the organisation are shared, but more importantly the "story tellers" have only the future as a focus and not the remembered pains of the past. Secondly, Shared Culture, a commitment to customer and competitiveness is developed through values and good habits, which bind people together. Blame is removed, culture is competitive and change is embraced. Thirdly, Shared Learning, we recruit and select with the needs of the team paramount. The individual signs up to their own development plan and is developed in the context of team expectations and needs. This develops the capability for tomorrow, not today. Fourthly, Shared Effort, teams, teams and teams of teams. The team is the organisation. Fifthly, Shared Information, the structure of employee participation and ownership is viewed and everyone is "taught" about their organisation and its future capabilities. "Being in the know" is the goal, everyone seeks out information and passes it on. Change is opportunity, why not take the opportunity to affect attitudes at all levels, improve communication and enhance workforce performance? For a tailor-made solution to meet your particular needs why not contact us? |
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